HOW IT ALL WORKS
Check out our inventory and let us know your wish list. You can submit it via email or give us a call. You are also welcome to come by our location to view the collection in person.
Once we have your wish list, we will send you a proposal. We will hold your requested items for up to one week while you review. If you accept the proposal, you will need to submit a 50% non-refundable deposit. Once we’ve received your deposit, the items you’ve requested will be officially reserved for the day(s) covering your event. The remainder of your balance will be due 2 weeks prior to the event date.
Our team lead will reach out to you at least two weeks prior to the event to confirm the logistical details of your delivery.
On the day of your event, if you have opted for delivery, our team will deliver so that you can relax and enjoy your event.
FREQUENTLY ASKED QUESTIONS
Do you deliver?
Yes. We deliver within a 30 mile radius of Columbus for $125-$150 depending on the order size. Deliveries outside of this area will be subject to additional fees.
Can I pick my items up?
We allow pick-up for small items. Pick-ups and returns can be made by appointment from our warehouse.
When do the logistics get worked out?
We will contact you no later than two weeks before your event. At this time, we ask that you or your planner provide us with confirmation of the details.
How do the rentals get returned?
If you’ve opted for the delivery service, then the pick up is included. We just ask that you leave the items exactly where we dropped them off. If you’ve picked up the items yourself, then the items need to be returned by the next business day after the event.
Can you set-up the rentals?
We are happy to set-up your order the way you have it envisioned. Chairs, chargers, bars, etc. may incur additional set-up fees. The fees will be included in your proposal.
What is the cleaning and maintenance fee?
In order to avoid any hassle after your event, we charge a 11% fee to all orders. This charge covers all normal wear and tear to the rentals, but does not cover lost rentals or gross negligence.
Will you help us with our design?
We’d love to be creative and play a part in creating your design vision. If you have any questions about how one of our pieces fits into your vision, please give us a ring.
Do you do custom pieces?
We are also happy to discuss with you additional items that you are looking for that we don’t have in inventory.